Knowing When to Make That Outbound Call

By David Bourque on May 8, 2020 9:14:27 AM

One of the most common questions we are asked by our clients is:  "When is the best time for our sales staff to make that outbound call?" There are many opinions in this area ranging from:

"We require all of our salespeople to make 30 outbound calls per day"


"We don't want to bother anyone, so we rarely follow-up with an outbound call."

We don't subscribe to the old fashioned practice of "dialing for dollars" and could never figure out how someone determined 30 calls per day is the correct number. Why not 25, or 50? We do agree that "cold-calling" has become very disruptive in the industry, but not following-up with interested visitors can be a missed opportunity.

We believe the best time to make that outbound call is when it appears someone is searching for something, whether it is by website visits, downloads, email opens, click-throughs, webinar attendance or several other activities.  Why?  Because based on an individual's activity, there is most likely some type of interest in the product or solution you provide.

You're calling them to help them find what they are looking for and potentially provide them with additional information.

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HubSpot Sales Pipeline Generation Boot Camp

By David Bourque on Aug 29, 2017 10:07:32 AM

Recently I completed an inbound sales course offered by HubSpot for agency partners called Pipeline Generation Bootcamp. If you haven’t heard of HubSpot, they are one of the top marketing automation software companies. We became a HubSpot agency partner just over a year ago, and in that time I have taken two live classes. Their live training is one of the many great benefits of being a HubSpot Agency Partner.

Topics: Inbound Sales
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3 Reasons Your New Website Isn’t Generating Leads

By David Bourque on May 10, 2017 11:00:00 AM

There are many organizations that have invested significant time, effort and resources in building a new website. These same organizations ask us a very familiar question: Why isn’t our website generating any leads? They become frustrated and disappointed that their investment isn’t paying off. The key to an effective website is being able to cater to all phases of the insurance buying cycle.

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3 Reasons You May Be Missing Sales Opportunities

By David Bourque on Apr 21, 2017 1:16:23 PM

The only thing worse than losing a deal is missing one altogether, especially one where you had a high probably of winning.

You’ve heard the old saying that “90% of selling is showing up.” This was true 20 years ago and still holds true today. The difference is that “showing up” early in the insurance buying cycle means showing up online.

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4 Reasons Why Inbound Sales Works in the Insurance Industry

By David Bourque on Apr 6, 2017 11:35:23 AM


In general, organizations that still use a legacy sales approach are struggling to compete.

Selling into the insurance industry has become increasingly difficult. Using a disruptive legacy sales approach magnifies the difficulty.

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Is Your Legacy Sales Approach Making You Hard to Buy From?

By David Bourque on Mar 31, 2017 2:54:20 PM


Many solution providers make the buying experience an unpleasant one. Their approach to engaging with an interested buyer is to tell them everything about their product or service, without fully understanding what the insurer needs. This is an outdated legacy sales approach that goes back to the days when you needed to contact a salesperson to receive any information on a company and their offerings.

Topics: Inbound Sales
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Have You Considered The Self-Insured Market?

By David Bourque on Nov 30, 2016 2:10:00 PM

The self-insured or alternative risk market market is an underserved market opportunity for solution providers. Risk management firms, TPA's and brokers provide some technology, but the market is not nearly as crowded as the market for insurance carriers.

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How Market Research Can Benefit Your Marketing and Sales Efforts

By David Bourque on Sep 7, 2016 3:46:40 PM

Regardless of the industry you are marketing to, it pays to understand your target market. Larger companies perform market research on a consistent basis using either internal resources, market research firms or both.  Marketing the wrong solution to the wrong audience spells disaster for sales.

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Don't Call Us, We'll Call You - Understanding the Insurance Buying Cycle

By David Bourque on Jul 13, 2016 7:59:28 AM

Over the past year or so, we have noticed it has become increasingly difficult to connect with contacts at insurers. There are plenty of companies that will accept an inbound call, but at the right time.  If you happen to have a product or solution the insurer is searching for at that specific time, your timing is perfect.  Unfortunately that's not the case the vast majority of the time and knowing when to make that outbound call is key.

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